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Support and status

API availability, collection freshness and editorial publication are independent signals.

API availability#

Check the actual request's HTTP status and body. A successful discovery response confirms that route answers; it does not prove every dataset is accessible or that your key is entitled. A successful empty query is not an outage.

Collection freshness#

Use source observation timestamps, coverage, and the endpoint catalog. A functioning API can serve delayed collection. Compare the source-specific timestamps rather than treating page-load time as freshness.

Editorial publication#

The Snapshot and daily digest represent editorial output. A late editorial edition does not imply the underlying archive API is unavailable, and a new edition does not prove every collector succeeded.

Get help#

Email contact@china-snapshot.com with the endpoint, request time, status code and a redacted query. Never include a key. For key replacement, write from the address that received it.

Coming soon#

A dedicated consolidated public incident/status history is not implemented by this docs change. The signals above remain separate; this page does not invent a green operational badge.

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